Overview
This Privacy Policy explains how The Pontifex Group collects, uses, and protects information submitted through this website, related intake forms, and communications connected to our services.
Information We Collect
We may collect information you choose to provide, including:
- Name, company, email address, phone number, market, and message details.
- Information about an asset, business, service need, or operating request.
- SMS consent status, consent text, consent source, and consent timestamp when you choose to opt in to text messages.
- Website context such as page URL, referrer, UTM parameters, device/browser information, and similar analytics or attribution data.
How We Use Information
We use information to:
- Respond to inquiries and route requests to the right person or workflow.
- Evaluate fit for Pontifex services or Pontifex Command Center support.
- Maintain CRM records, notes, pipeline activity, and follow-up history.
- Coordinate appointments, service conversations, vendor communication, and customer care.
- Improve website performance, attribution, reporting, and intake quality.
- Maintain records needed for consent, compliance, security, and business operations.
SMS Privacy
If you opt in to text messages, The Pontifex Group may send non-marketing customer care and follow-up text messages related to your inquiry, appointment, service request, or operating conversation. Message frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out.
SMS opt-in consent or phone numbers for the purpose of SMS are not being shared with any third parties or affiliates for marketing purposes. We may use service providers only as needed to deliver messages, maintain consent records, route communications, operate our CRM, or comply with applicable law.
Data Retention and Security
We retain information for as long as reasonably needed for business, service, compliance, dispute resolution, and recordkeeping purposes. We use reasonable administrative, technical, and organizational safeguards, but no website or electronic transmission is completely secure.
Your Choices
You may request access, correction, or deletion of your information by contacting us. You may opt out of SMS messages at any time by replying STOP. You may request assistance by texting HELP or by contacting us directly.
Children
This website is intended for business and adult users. We do not knowingly collect personal information from children under 13.
Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
Contact
The Pontifex Group
Email: info@thepontifexgroup.co
Phone: 803-403-0564